FREE SHIPPING on all orders to the USA $98.00+

Customer Service


Text or call 818.384.4315
Customer Service is closed on Sunday - we will respond to your phone message, text, or email first thing on Monday. 


PLEASE NOTE: Beginning Thursday, December 7th,
if delivery is needed by December 22nd please contact us BEFORE placing your order to confirm the latest UPS and USPS delivery schedules. Text or call 1.818.384.4315 or email

  • If your order is in the OutWest warehouse, it will ship through the United States Postal Service (USPS).
  • If it is not in our warehouse, arrangements are made with our vendor partners for USPS or UPS Drop Shipping at no additional cost to you. Please keep this in mind when ordering beginning November 20, 2023. 
  • If you need your order by a specific date, please email your needs or text or call 1.818.384.4315.

Based on our experience, OutWest Shop recommends keeping the following mailing and shipping deadlines in mind for delivery in time for Christmas:

  • Dec. 7 – USPS Retail Ground Service (domestic)
  • Dec. 14 – USPS First-Class Mail/Priority Mail (domestic)
  • Dec. 16 – USPS Priority Mail Service (domestic)

Basic Shipping Information

If we've got it, we'll ship it. Otherwise, our suppliers drop ship using USPS or UPS. Contact us before placing your order for up-to-the-minute stock status. All orders $98.00 or over ship FREE to USA addresses, USPS Ground. International shipping is not available at this time.


Does OutWest offer a catalog?

We do not offer a catalog at this time. With thousands of items on our website AND the addition of new items regularly we have found our website to be the best tool for sharing our selections. We understand that many of our browsers would appreciate a catalog. Call us and we'll print and send the pages of our website that are of interest to you.
Direct Mobile Phone 1.818.384.4315

What is a "Special Order?”

Some of the art, apparel, jewelry, accessory and home decor companies we represent manufacture their merchandise only when a specific order is placed. They maintain very small inventories, or create only on demand. In addition, there may be a delay in shipping from as little as 2 to as many as 12 weeks. There is one distinct “special order” scenario.:

Stock item: If we don’t have your particular item (or size and color) in stock, we place an order with our supplier. It will ship to you as soon as the vendor has it back in stock. We will contact you immediately with an estimated delivery time and await your final authorization to continue. This type of “special order” may be exchangeable and refundable.

What is a "Back Order?"

"Back Ordered" is a temporary condition and refers to merchandise we carry on a day-to-day basis but have sold through our stock. Our supplier may have sold through their supply too and we are both awaiting the item to become available again.

May I order C.O.D.?

We do not ship C.O.D. at this time.

May I write a personal check?

Yes. U.S. Dollars only. Please be aware that we will ship your order once your check has cleared.

Please call us direct: 1.818.384.4315

Do you accept international orders?

We know the West is near-and-dear to many around the world. Due to international unpredictable shipping charges as well as delivery times, the shopping cart cannot complete your order at this time. International shipping is suspended until further notice.

Why was I charged 7.5% sales tax?

If you are a New Mexico resident and the shipment is being delivered to a New Mexico  address, we charge a sales tax based on our tax rate of 7.5%.

Is gift wrapping available?

Gift wrapping is not available at this time.

How can I receive notification about new merchandise, sales promotions, and events?

Register for The OutWest Scout! Complete the form under heading Contact Us.

How can I stop receiving notification about new merchandise, sales promotions, and events?

Click on the Unsubscribe link at the bottom of the email you received or send an email to and write in the subject line “Remove from contact list.”

I’m a vendor, (or sales rep, artist, designer, or craftsman) of unique, high quality merchandise I know your customers will enjoy. What is the best way to reach your Purveyors of Fine Western Goods?

It is our desire to feature American made products, but we realize that fine workmanship and value are not limited by geographical boundaries. And we recognize that a love for the West and Western Lifestyle inspires designers, artists, craftsman, and companies around the world. Although the “West” may refer to a specific territory, in our minds it is without boundaries. We look to artisans near and far who share our enthusiasm for superb craftsmanship and our theme of western heritage with occasional automotive influences.

We are always looking for new suppliers offering quality and originality. Please call or e-mail us. Photos or samples are appreciated.

Let us know what trade shows you will be attending, please  include the dates and booth or showroom number.

Let us know the dates and locations of any public fairs, festivals, or art shows you attend.