Returns

2018 Holiday Return Policy

Purchases made for holiday gift giving may be returned for exchange or store credit only. To make arrangements, please contact us by January 2, 2019 for a Return Authorization number and return instructions. E-mail outwestshop@gmail.com or call toll free 1.877.340.9378.

What is your return policy for "Non Holiday" shopping?

It’s simple. We will accept back from you what you now wish you hadn’t purchased. We will process your return with the same graciousness and enthusiasm that you experienced when you ordered it. 

If you are considering ordering items for use in equestrian events, TV, film, theater, live performance, fashion show or the like - please contact us before placing your order. We will verify that we are able to fulfill your request as well as what to do in case returns are necessary.

To receive a Credit Card Refund, please notify us within 5 days of your purchase. You will receive a Return Authorization number at that time.  All returns must have a Return Authorization Number. Returns approved after 5 days are issued a Store Credit or Store Exchange only. Original out-going shipping charges are not refundable unless the item arrived damaged. Special Order items are non-refundable, store credit only.

Credit Card Refunds may take up to three weeks (21 business days) to process.  You may choose the refunded amount towards a Merchandise Exchange, Store Credit, or Charge Card Credit.

How to Complete a Return:

  • Let us know, by e-mail or phone, what you plan to return and why. Having your order # handy is appreciated.
  • Unlike many companies we do not charge a restocking fee.
  • Please return item(s) in the same condition that it was sent to you – in other words, in the same kind of shipping container, with original labels and hang tags. Worn items are not returnable.
  • In the shipping box, include a copy of your original invoice with your name, address, and phone number and Return Authorization Number.
  • We’ll provide information on the best way to ship it back. In most cases, please use the United States Postal Service (USPS) and provide a "delivery confirmation number." Please contact us with that number so that we may track the return.
  • We’ll reimburse the return shipping cost if the quality of the item didn’t meet your specifications or arrived damaged. If it’s the wrong size or you just “don’t like it” then you pay the return shipping. If we agree to absorb the return shipping cost, it will the refunded along with the purchase, on your original credit card. Credit Card Refunds may take up to three weeks (21 business days) to process.  You may choose the refunded amount towards a  Merchandise Exchange, Store Credit, or Charge Card Credit.
  • To exchange an item for a different size or style, contact us immediately so that we can obtain a replacement from our stock, or through the vendor. It is up to you- we can send it immediately or wait for the original to come back. If you want the replacement shipped immediately, your credit card will be charged. A refund is issued when the original is returned.
  • Ship your return to:
    OutWest
    8201 Golf Course RD NW
    Ste D3, #189
    Albuquerque, NM 87120